FAQ
SHIPPING
Do you ship worldwide?
Yes! We ship worldwide for an additional cost. Our base point is in México, so we just need to quote price (most of theme are around 100 usd).
DELIVERY TIMES
Delivery times vary depending on whether the product is in stock. Due to our small-scale operations, we maintain limited stock. Production time is 2 to 3 business days, and shipping typically takes 2 to 3 business days. Therefore, total delivery time for your order varies between 5 and 6 business days.
Express shipping may take around 2-3 business day.
*If you need an item immediately or by a specific date, please leave a comment in the checkout box or contact us before placing your order to ensure timely delivery.
WHERE CAN I PICK UP MY ORDER?
IN CASE YOU CHOSE THE PICKUP OPTION. Once your order is ready for pickup, you'll receive an email from us with details on where to pick it up, including the exact address, hours, and a contact phone number if needed. The pickup address at our workshop is:
Callejón de los Mosqueteros 4173, San Wenceslao. CP 45110. Zapopan.
WHAT FABRIC IS USED?
90% of our garments are made from artisanal fabrics. We use 100% cotton artisanal dyed muslin for some pieces. We also use 100% cotton embroidery, perfect and cool for tropical climates.
CARE INSTRUCTIONS
As our fabrics are artisanal, dyed, and cotton, they require careful handling. Here are the correct methods for caring for your garments the very first wash:
1- It's crucial not to wash your garment in a washing machine or tumble dryer the first time. (Subsequent washes can use a washing machine, but be careful to match the color load.)
2- Use neutral soap without chlorine.
3- Wash in a tub with pure water and soap, gently dipping and lifting, without scrubbing.
4- Rinse in a tub without soap until excess soap is removed.
5- Do not wring.
6- Dry in shade, avoiding direct sunlight.
*We strongly recommend the first wash be done by a professional dry cleaner, specifying the fabric type.
Care for embroidered pieces is different:
1- Dry cleaning is recommended.
2- Do not use a washing machine or tumble dryer.
3- Some thread wrinkling may occur, which is normal. It can be ironed conventionally or with a steam machine without damage.
HOW DO I KNOW MY SIZE?
All our garments are designed to be comfortable and loose-fitting. If you're unsure about your size, here are some recommendations: Suggestions for pants and skirts:
Size S if you wear pants size 26-28.
Size M if you wear pants size 30-32.
Size L if you wear pants size 34-38.
Suggestions for dresses and skirts:
Size S if you wear size 5.
Size M if you wear size 7-9.
Size L if you wear size 11-13.
Suggestions for tops:
Size S: Cup size A/B, size 5.
Size M: Cup size B/C, size 7-9.
Size L: Cup size D/E, size 11-13.
*Each product includes specific measurements for accurate sizing. *Remember to specify your height adjustment preferences in the checkout comment box.
CAN I REQUEST CUSTOM ADJUSTMENTS?
Yes! We want your garment to fit perfectly! We can adjust to your specifications, whether you need a longer or shorter fit due to your height. Please remember to add your requests in the comments section during checkout.
Our stores
Locations
Guadalajara
- CONCEPT MANCO (Plaza universidad)
- ETUD SORELLA (Providencia)
- CASA INDEPENDENCIA (Tlaquepagu)
Monterrey
- SENZABELA (Plaza Vita)
- Swimflamingo
Baja California
Eclectic Array (Los Cabos y Rancho Pescader)
Desert Fox (Todos Santos)
Riviera Maya
Onom (Tulum y Cancun)
Black Elegance (Tulum)
Corazon de Piña (Bacalar)
Sunne Collective (Playa del Carmen)
Hotel Noah (Majahual)
Riviera Nayarit
Raotti Colectivo (Puerto Vallarta)
Eclectic Array (Four Seasons, Punta Mita)